10. Contact and Escalation

Q1. Whom should I contact in case of urgent issues?

For urgent issues, send an email to smartofficenxt.support@cloudangles.com with a clear description of the problem, request ID (if applicable), and any relevant screenshots or logs.

Q2. What is the escalation path?

If the issue is not resolved within the expected timeframe, escalate by replying to the same email thread or marking it as high priority. The support team will then escalate internally to higher-level support personnel or management as needed.

Q3. How quickly will I receive a response?

The support team aims to acknowledge your email within 4–6 business hours. Resolution time may vary based on the complexity of the issue, but urgent issues are prioritized for faster response.