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1. Introduction

The purpose of this FAQ document is to provide users, administrators, and stakeholders with quick and clear answers to common questions related to SmartOfficeNXT. It is designed to address functional, operational, and troubleshooting queries, enabling users to effectively utilize the platform’s features. This document serves as a quick reference guide and complements the detailed user manual by offering concise, scenario-based answers.

1.1 How to Use This Document

This FAQ is organized into categories for easy navigation, covering topics such as form designing, workflow automation, user access management, SLA configuration, integrations, and reporting.

  • Find your category – Identify the relevant section based on your query or issue.
  • Browse the questions – Look for the question that matches or is similar to your concern.
  • Follow the answer – Read the concise, step-by-step solution or guidance provided.
  • Use search (if digital) – When viewing this document electronically, use the search function (Ctrl+F) to quickly locate keywords.
  • Refer to the user manual – For detailed instructions or advanced configurations, refer to the SmartOfficeNXT User Guide.