5. Technical Support

Q1. How do I contact support?

You can contact the SmartOfficeNXT support team via:

• Email: Send your queries to smartofficenxt.support@cloudangles.com

Q2. What is the support window?

Support is available Monday to Friday, 9:00 AM to 6:00 PM IST. Emergency requests outside these hours may take longer to respond.

Q3. How can I track a support ticket?

All support requests are handled via email. After you send a query to smartofficenxt.support@cloudangles.com, you will receive email updates regarding the status and resolution of your request.

Q4. What information should I include when submitting a ticket?

Include the request ID, issue description, screenshots, and any error messages. This helps the support team resolve your issue faster.

Q5. How long does it usually take to get a response?

Initial responses are typically provided within 24 business hours for standard requests. High-priority issues may receive a faster response.