| Dashboard | Central interface showing requests, approvals, and reports for users. |
| Form Designer | No-code tool within SmartOfficeNXT used to create custom forms. |
| Workflow | A sequence of stages and approvals through which a request progresses in SmartOfficeNXT. |
| SLA | Service Level Agreement – Defines response or resolution timelines for workflows. |
| UI | User Interface – The screens and controls through which users interact with SmartOfficeNXT. |
| AD | Active Directory – Microsoft’s identity management service; Azure AD is used for authentication in SmartOfficeNXT. |
| MFA | Multi-Factor Authentication – An additional login security step beyond username and password. |
| API | Application Programming Interface – Used for integration with external systems. |
| RBAC | Role-Based Access Control – Security model assigning permissions based on user roles. |